Privacy Policy & Terms of Service

Effective Date: January 1, 2023
Last Updated: August 26, 2025

Welcome to callroadrunnerplumbing.com, the official website of Roadrunner Plumbing & Air (referred to as “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with us through our website, services, or communications.

Privacy Policy

Data Collection & Usage

We may collect personally identifiable information that you voluntarily provide, such as:

• Name
• Address
• Email address
• Phone number

This information is used to:

• Provide and deliver the services you request
• Communicate with you about appointments, billing, and updates
• Notify you of changes to services or our website
• Share promotions or special offers (with your consent)

We may also collect non-personal information automatically, such as browser type, IP address, access times, and referring website addresses.

Cookies

Our Site may use cookies to improve your browsing experience and remember your preferences. You may disable cookies in your browser settings, but certain features may not work properly.

Sharing of Information

We do not sell, rent, or lease your information. We may share data only with trusted service providers (e.g., billing, email delivery, hosting) who are contractually obligated to protect your privacy.

We may also disclose personal information if required by law or necessary to protect safety, property, or rights.

Security

We protect your data using industry-standard safeguards, including SSL encryption. However, no internet transmission is fully secure, and you acknowledge these inherent risks.

California Residents (CCPA/CPRA Rights)

If you live in California, you have the following rights:

• Right to Know – Request details on what personal data we collect and share.
• Right to Delete – Request deletion of personal information, subject to legal exceptions.
• Right to Correct – Request corrections to inaccurate information.
• Right to Opt-Out – Opt out of data sharing for advertising purposes.
• Right Against Retaliation – We will not discriminate against you for exercising your rights.

Requests may be submitted at info@roadrunnerplumbingandair.com.

Children’s Privacy

We do not knowingly collect personal data from children under 13. If you are under 13, parental consent is required to use this website.

Email Communications

We may occasionally contact you with promotions, service updates, or announcements. You may opt out of promotional emails at any time by replying STOP.

External Links

This website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Changes to This Policy

We reserve the right to update this Privacy Policy. Continued use of the Site after changes are posted indicates acceptance of the revised policy.

Terms of Service

Acceptable Use

By using this Site, you agree not to:

• Interfere with the security or functionality of the Site
• Submit false or misleading information
• Copy, scrape, or distribute any content without permission

Service Information Disclaimer

Services, pricing, and promotions listed on this Site may change without notice. While we strive for accuracy, Roadrunner Plumbing & Air does not guarantee that all content is error-free. For confirmation, contact us directly.

Service Area

Services are generally available within our designated coverage area. Use of this Site does not guarantee service at your address.

User Submissions

By submitting information (e.g., service requests or reviews), you agree that:

• Information provided is accurate and truthful
• Content will not be unlawful, defamatory, or abusive
• We may contact you to fulfill your request

Intellectual Property

All content on this Site—including logos, graphics, images, videos, and service descriptions—belongs to Roadrunner Plumbing & Air and is protected under U.S. copyright and trademark laws.

External Links

For your convenience, our Site may link to third-party resources (e.g., financing partners, manufacturers). We do not control these sites and are not responsible for their practices.

Limitation of Liability

Use of this Site is at your own risk. Roadrunner Plumbing & Air is not liable for damages resulting from:

• Inability to use the Site
• Inaccuracies or omissions in content
• Site interruptions, malware, or technical issues

The Site is provided “as is” without warranties of any kind.

Scheduling Services

Online service requests do not guarantee appointment confirmation until verified by our team. We reserve the right to decline or reschedule based on availability or location.

Governing Law

These Terms are governed by the laws of the State of [Insert State Where Business Operates]. Any disputes shall be resolved in state or federal courts within that state.

Contact Information

If you have questions about this Privacy Policy or Terms of Service, please contact us:

       Roadrunner Plumbing & Air
       4706 College Park
       San Antonio, TX 78249
       Phone: (210) 763-2721
       Email: accounting@callroadrunnerplumbing.com
       Website: www.callroadrunner.com

This Privacy Policy ensures that we handle your data responsibly and aligns with your expectations of privacy.